Limited Warranty

What is Covered
This warranty covers any defects in materials with the exceptions stated below.

How Long Coverage Lasts
This warranty runs for one year from the date of your purchase.

What is not covered
This warranty does not cover fading or discoloration caused by exposure to sunlight or chemicals such as ammonia, laundry detergent, or household bleach.

What Luminus Solutions Will Do
Luminus Solutions will repair any of our products that prove to be defective in materials.  In the event repair is not possible, Luminus Solutions will either replace your product with new parts of similar composition and price, or refund the full purchase price of your parts, whichever you prefer.

How to Get Service
Contact Luminus Solutions at 720-506-5500. A service representative will take any necessary action to correct problems covered by this warranty.

How State Law Applies
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

All orders ship regular ground service unless you request a faster delivery and you have paid for this faster delivery.  Out of stock orders will ship as soon as possible, though this may take up to 4 weeks. Customer will be charged the same day order is placed for in stock and out of stock items.

Returns and Exchanges of Undamaged or Non-defective Items

You will not incur a restocking fee if you are exchanging for an item of equal or greater value. You MUST first obtain a Return Authorization # prior to returning any item. Once your return has been received, our QCD (Quality Control Department) will verify the returned item is in new, unused condition, in original packaging, and complete as shipped originally. Refunds may take up to 30-days from receipt of returned item. Shipping costs on all returns will be deducted from refund.

Order Cancellations

Any order cancelled, deemed undeliverable by our carrier, or refused after shipment has left our warehouse are subject to a 20% restocking fee, shipping costs to and from, and any damages caused in transit should they occur.

Dispute Resolution

In the event the account is turned over for collection, customer agrees to pay any and all collection costs incurred to collect the unpaid balance with the legally allowed interest and penalties. Customer also agrees that the Jefferson County courthouse in, Colorado shall be the appropriate venue for any instituted legal action. Customer waives right to jury trial and consents to the long arm jurisdiction of the court. Reasonable attorney’s fees shall be awarded the prevailing party. All terms & conditions on this page are subject to change without prior notice and apply to all pages on this site.